THE BOOKING

1¿What is a booking request?

It's a message from a person interested in one of your rooms.

2 What information does a booking provide?

It contains all relevant information about the interested user (first name, surname, age, photo, description and introduction message, date of arrival and date of departure). It also mentions the room number and name of the VICO the person is interested in.

3 How do I know I have a booking request?

There are 3 ways to find more about a request.

  • You receive a confirmation by email.
  • You receive a confirmation through WhatsApp.
  • You can log into your account on getvico.com see a summary of your requests in the 'My Requests' section.

4How can I accept or refuse a request?

You can do this through WhatsApp, by email or via the VICO platform. On the requests page, you can start a conversation with the user interested in your room.

This button takes you to a page that allows you to accept or reject the user's request. Don't worry, before accepting it, you will have the opportunity to discuss the terms of the stay with the user. It is very important to VICO that you maintain total control of your home.

5Can I speak to the user before accepting his or her booking request?

Of course. In the section where you accept or reject a booking request, you can chat with the user interested in your room until both you and the user have come to an agreement. When there are no more questions, you can make a decision to accept or reject the booking request.

6 What happens when I accept a booking request?

By accepting a request, you send an invitation to the interested user to pay the booking deposit. By doing this, you grant them 48 hours of exclusivity to the room to pay the deposit (equivalent to 1 months rent). CAUTION, during these 48 hours you cannot accept any other requests from VICO nor from other websites or other channels that you use to rent your rooms.

7What if the person doesn't pay within 48 hours?

If the person involved does not pay within 48 hours, the request is automatically cancelled and the room becomes publically available on the platform again.

8 Is it possible to cancel a request that I already accepted?

You can cancel an accepted request within the 5 hours of its acceptance by sending an email to help@getvico.com.

9 What guarantee do I have that the interested person will actually move in?

The user must pay a deposit equivalent to one month's rent to book the room. In the case that the person never moves into your VICO, we will give you the deposit to reimburse you for the damage caused.

10Do I receive the deposit or does VICO hold onto it?

In general, VICO holds onto the deposit. However, we can transfer it to you in some cases.

  • If the user never shows up, we will give you the entire deposit. That way, you receive 1 month's rent and you can find another person to replace them.
  • The person leaves your VICO without giving the 30 days minimum notice. In that case, we will transfer the entire deposit to you.
  • The person damaged to your VICO. The value of the damage caused by the client will then be deducted from the deposit.

11What happens if the user wants to see the room in person before making a decision?

If the person is already in the city, a visit will be organized via Whatsapp.

12I don't get any booking requests, what should I do?

This may be for different reasons. We recommend that you contact us by email at help@getvico.com or by WhatsApp: +5735050505030637

FAQ PAYMENTS

1How do payments work?

In VICO we have 2 payments.

1) The booking payment

2) Payment of the monthly rent.

2 How can I terminate my contract?

Payment of the booking = deposit. It is the payment made by the user to book their room. You will only receive this money in the following 3 cases:

  • If the user never shows up, we will give you the entire deposit. That way, you receive 1 month's rent and you can find another person to replace them.
  • The person leaves your VICO without notifying you with a minimum notice period of 30 days. In that case, you receive the entire deposit.
  • The person damaged to your VICO. The value of the damage caused by the client will then be deducted from the deposit.

The monthly rent payment is the amout that is paid monthly to cover the rent of the VICO room. You will always receive the monthly rent payment.

3 Do I receive the deposit or does VICO hold onto it?

In general, VICO holds onto the deposit. However, we can transfer it to you in some cases.

  • If the user never shows up, we will give you the entire deposit. That way, you receive 1 month's rent and you can find another person to replace them.
  • The person leaves your VICO without giving the 30 days minimum notice. In that case, we will transfer the entire deposit to you.
  • The person damaged to your VICO. The value of the damage caused by the client will then be deducted from the deposit.

4When is the monthly rent paid?

When is the monthly rent paid?

5What percentage of the rent does VICO take for comission?

VICO receives 7% of the monthly rent. Ask us about our premium service that gives you more visibility on the platform!

FAQ RULES

1Is there a lease agreement?

Yes. A co-living contract is automatically generated when the student pays the deposit. You can see an example of the contract here.

2 What happens if the guest leaves without notifying me?

The guest must always notify you at least 30 days before leaving your VICO. If they don't respect this 30-day warning period, we will send you the deposit paid during the booking (equivalent to one month's rent).

3 Do I need a tourism certificate?

No. If you work with VICO you should not have trouble with laws related to tourism. Our contracts are always longer than 3 months.

4Who defines the rules of the VICO?

You! When you put your VICO on the platform, there is a section dedicated to the rules of the housing. We offer you several pre-written rules but you can also add your own rules.

5Do I have to update the information of my VICO on the platform?

Yes, it is very important that you update your VICO profile information. If there is a gap between what has been communicated on the platform and the reality, the customer has the right to leave the VICO without notice and to be refunded the entire deposit. The guest has 2 days after his arrival to report any issues they may have. If they do not report a complaint within the first 2 days, we assume that the VICO complies with all the conditions communicated on the platform.

6Can I rate the guests who lived in my VICOs?

Yes, as soon as your guest's stay ends, you will receive an email with a questionnaire to evaluate the guest in different areas.

7Can I upload more than 1 VICO on the platform?

FAQ Owners